Regardless of which Electrobike Pi model that you own, we are here to support your every question and need. Every Electrobike Pi is modularly configured, so that in the rare event you should experience failure, we and the parts you need are available seven days per week, Monday—Sunday, 10 am—4 pm PST. Call toll free: 866-442-1928 for parts, advice, technical support, or anything at all. Typically, we can have any and all warranty-related items or parts shipped to you in as little as 72 hours.